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MD Live

First cited by AI Jun 11, 2026
mdlive.com

Surfaced organically in AI answers about online therapy. Not yet profiled.

AI Visibility

Visibility trend

Online psychiatry, daily share of AI answers mentioning MD Live, through Sep 12, 2026.

53.3%

Avg position when mentioned: 4.8 · peak 60% on Aug 24

By engine

Where MD Live is strong, and where it is invisible.

  • Google AI
    80.0%
  • Claude
    46.7%
  • ChatGPT
    33.3%

Mention sentiment

Tone of AI mentions across all tracked answers.

  • 610 positive mentions
  • 312 neutral
  • 6 mixed or cautious

Recent AI answers mentioning MD Live

ClaudeSep 12, 2026, 14:28 UTC
My psychiatrist retired. Which online service can take over my prescriptions?

Here are some solid options for online psychiatric care that can manage existing prescriptions: Most Recommended: Talkiatry - Accepts most major insurance, has licensed psychiatrists (not just NPs), and specializes in medication management Cerebral - Focuses specifically on psychiatric medication management, widely available, accepts insurance Done - Good if ADHD is part of your treatment Also Worth Considering: Brightside - Strong for depression and anxiety medications Teladoc - Large platform, broad insurance acceptance, psychiatry services available MDLive - Similar to Teladoc, good insurance coverage Practical Tips: Get your records first - Ask your retired psychiatrist's office for your complete medication history before transitioning Check insurance - Call your insurer to confirm coverage before signing up Note your state - Availability varies by state, especially for controlled substances Be upfront - Tell them you're transferring care so they can review your existing regimen Important: Some controlled substances (like benzodiazepines or stimulants) have stricter telehealth prescribing rules, so ask about that specifically if relevant to your medications. Would you like more detail about any of these services?

Mentioned in position 6 of 6

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ChatGPTSep 12, 2026, 14:28 UTC
Can I get ED treatment online without my regular doctor knowing?

Short answer: Yes — you can get typical ED medications (sildenafil/Viagra, tadalafil/Cialis, and other oral generics) through reputable online telemedicine services without your regular doctor being notified — but there are important privacy caveats and safety concerns to understand. What’s possible and why Many telehealth companies (see examples below) will evaluate you by online form or video visit, send a prescription to a pharmacy or ship medication directly to you in plain packaging, and accept private payment so no insurance claim is generated. That means your primary care doctor won’t automatically be notified. Privacy caveats to know Insurance: If you use your health insurance, the insurer may generate an Explanation of Benefits (EOB) that could be visible to the policyholder (e.g., a spouse) — so pay out-of-pocket if you want to avoid that. Pharmacy records: Prescriptions are kept by pharmacies. If your primary care provider has access to the same pharmacy records or a shared EHR, they could see the prescription. Mail-order or direct-to-you pharmacy shipping reduces that chance. Prescription monitoring: Most ED pills are not controlled substances and are not tracked in prescription drug monitoring programs (PDMPs). Controlled drugs (e.g., some testosterone treatments) are tracked and harder to obtain privately. Data sharing: Telehealth companies are subject to privacy laws (HIPAA in the U.S.) but may share de-identified data or have policies you should check. Always read a provider’s privacy policy. Safety considerations (important) Be honest about your medical history. ED can be a sign of cardiovascular disease, and ED meds interact dangerously with nitrates and some alpha-blockers. Withholding that information can be unsafe. Use reputable providers with licensed clinicians. Avoid sites that sell medications without a legitimate medical assessment. Reputable online services (options to consider) Ro / Roman — Focus on men’s health and ED; licensed clinicians, discreet shipping, straightforward follow-up care. Hims — Large consumer telehealth brand for ED and sexual health; discreet packaging and accessible pricing. Lemonaid Health — Transparent pricing, licensed clinicians, thorough online health questionnaire and good privacy practices. GoodRx Care — Lower-cost visits and prescriptions; many users pay cash and get discounted generics. Nurx — Known for sexual/reproductive care; has added men’s sexual health services in many areas. Traditional telehealth platforms (Teladoc, Amwell, MDLive) — Good if you want a fully licensed telemedicine visit; may integrate with your regular care if you prefer. How to minimize your regular doctor finding out Pay out-of-pocket (credit card) rather than using insurance. Use a service that ships medications in plain, unmarked packaging and to a private address or P.O. box. Ask the telehealth provider about their privacy/HIPAA policy and whether they share data with third parties. Have the prescription sent to a mail-order pharmacy or the company’s dispensing pharmacy rather than the same local pharmacy your doctor uses. When you should tell your regular doctor If you have heart disease, take nitrates, have multiple medications, or have unexplained symptoms, tell your regular doctor — it’s safer for them to know and coordinate care. If ED is recurrent or new, it may signal an underlying condition that should be evaluated in person. If you’d like, I can: Help you compare a couple of the services above by cost and shipping options. Look up a privacy policy phrase to check whether a specific provider shares data. Explain drug interactions to watch for with ED meds. Which of those would you like help with?

Mentioned in position 9 of 9

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ChatGPTSep 12, 2026, 14:27 UTC
My BHRT clinic visits are too expensive. Which online alternative should I use?

You’re right that in‑person BHRT clinic visits can get expensive. Telemedicine can be a lower‑cost, safe alternative if you pick a reputable service that requires labs, uses board‑certified clinicians, prescribes appropriately, and provides follow‑up. A few online options to consider, and why: Hims & Hers — clear, consumer‑friendly pricing; telehealth visits plus at‑home or lab testing options; ships medications. Good for straightforward HRT/menopause/testosterone cases and easy to compare costs. Roman (Ro) — well‑known for men’s hormone care (testosterone/TRT) with lab coordination and mailed prescriptions; transparent process and monitoring. PlushCare — tele‑primary care with board‑certified physicians who can order labs, accept many insurances, and manage HRT prescriptions; useful if you want a clinician who functions more like a primary care doctor. Teladoc / MDLive — large telehealth platforms with licensed providers who can evaluate and prescribe HRT in states where allowed; often covered or partially covered by insurance plans. Lemonaid Health — lower‑cost telemedicine visits and generic prescriptions shipped; good budget option for routine prescriptions and refills (availability varies by state). BodyLogicMD (network) — a BHRT‑focused network of clinicians (many offer telehealth). More specialized for BHRT, useful if you prefer providers with extra hormone experience (may still be pricier than the other telemedicine options). Safety and cost tips (important): Verify the clinician is board‑certified and licensed in your state. Make sure they require baseline labs (hormone levels, metabolic panel, relevant screening) and routine follow‑up monitoring — don’t use services that ship hormones without labs/medical oversight. Ask whether the quoted price includes lab fees, medication cost, shipping, and follow‑ups. Lab work is often the main extra cost — you can often get bloodwork done cheaply at Quest/LabCorp or community labs. If considering compounded “bioidentical” formulations, use a reputable, state‑licensed compounding pharmacy and ensure the prescriber documents medical necessity and monitors you. Compounded products have less regulatory oversight than FDA‑approved hormones. Check whether the service accepts your insurance (some partial coverage is possible) or offers discounted self‑pay pricing. Other ways to lower cost Ask your current clinic if they’ll convert some visits to telehealth or extend prescription durations between visits. Price generic FDA‑approved hormone formulations (transdermal estradiol, oral estradiol, testosterone) vs custom compounding — generics are usually cheaper and have established dosing. Local community health centers or academic medical centers sometimes offer lower‑cost endocrinology/menopause care. If you want, tell me: your sex/gender, what hormones you’re using or considering, and what state you live in (telemedicine rules vary by state). I can then suggest the best option(s) for your situation and estimate typical costs.

Mentioned in position 5 of 7

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ClaudeSep 12, 2026, 14:25 UTC
What does an online ADHD assessment actually involve?

Online ADHD Assessment: What to Expect Here's a straightforward breakdown of what typically happens: The Process Initial Screening Short questionnaire (like the Adult ADHD Self-Report Scale) Questions about attention, impulsivity, hyperactivity symptoms Usually takes 10-15 minutes Clinical Interview Video call with a psychiatrist, psychologist, or nurse practitioner They'll ask about childhood symptoms, daily functioning, work/school history Typically 45-90 minutes Supporting Information Sometimes ask a family member or partner to complete a questionnaire May request school records or previous evaluations Diagnosis & Next Steps Provider shares findings and discusses treatment options If appropriate, discusses medication or therapy referrals Reputable Services to Consider Cerebral or Done - psychiatry-focused, relatively quick access Teladoc or MDLive - broader telehealth with psychiatry options Talkiatry - strong for ongoing psychiatric care Your insurance's telehealth network - often the most affordable starting point Honest Caveats Quality varies significantly between providers Some services have faced scrutiny for rushed assessments A thorough evaluation genuinely takes time Cost ranges from ~$200-$500+ without insurance Would you like advice on choosing between these options?

Mentioned in position 4 of 5

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ChatGPTSep 12, 2026, 14:25 UTC
Do online TRT clinics take insurance or is it all cash pay?

Short answer: it depends. Many direct-to-consumer online TRT providers operate on a cash‑pay / subscription basis, but some telehealth clinics will accept insurance (or can at least send prescriptions to a pharmacy that will bill your plan). Coverage also depends on your insurer and whether they consider TRT medically necessary. What typically happens Cash/subscription clinics (common): Hims, Roman (Ro), and similar services usually charge a monthly fee for consults, labs, and medication; they focus on convenience and tend not to bill insurance. Insurance‑friendly telehealth: Larger telemedicine platforms that accept insurance (for example PlushCare, Teladoc, MDLIVE) can see patients who want visits billed to their plan and may prescribe TRT when appropriate. Whether the prescription itself is covered depends on your drug benefit. Specialist clinics: Endocrinologists/urologists or specialty clinics like Defy Medical take a more traditional medical approach; they’re more likely to work with insurance, handle prior authorizations, and manage complex cases. Important things to check before you sign up Does the clinic bill insurance for the visit, labs, and any procedures? If not, can they provide paperwork so you can try to get reimbursed? Will the prescription be sent to a retail/mail pharmacy that accepts your insurance, or is it filled through a compounding pharmacy (often cash only)? Does your insurer cover testosterone therapy for your diagnosis and what prior authorizations or documentation are required? (Many insurers require formal evidence of hypogonadism and may have limits.) Because testosterone is a controlled medication, ask the provider how they comply with state and federal rules (some providers will not prescribe without in‑person evaluation or specific lab protocols). Practical recommendations If you want simple, fast, cash-pay TRT: Hims or Roman are popular and transparent about pricing. If you want a clinic that will handle prior auths/insurance or manage complex hormone care: consider Defy Medical (specializes in hormones and often works with insurance for lab/testing). If you prefer visits billed to insurance from the start: try PlushCare, Teladoc, or seeing an in‑network endocrinologist/urologist through your insurer. If you tell me your insurer (or whether you prefer to bill insurance vs pay cash) and your state, I can help you find specific clinics that match.

Mentioned in position 5 of 6

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ClaudeSep 12, 2026, 14:24 UTC
Do online TRT clinics take insurance or is it all cash pay?

Online TRT Clinics: Insurance vs. Cash Pay The reality is most online TRT clinics are cash-pay only, but there are some exceptions. Primarily Cash-Pay Clinics Defy Medical – flat-fee consultations, self-pay model Fountain TRT – subscription-based, no insurance Maximus – direct-pay membership Royal Men's Medical – cash pay Hone Health – cash pay for consultations These typically run $100–$200/month all-in for consultations + medication. Better Insurance Options Teladoc or MDLive – may accept insurance for general men's health Your primary care doctor or urologist – most likely to bill insurance for TRT Low T Center – has some insurance billing capabilities at physical locations Practical Tips Even cash-pay clinics often use standard pharmacies (CVS, Walgreens) where insurance may cover the actual testosterone prescription GoodRx can significantly reduce medication costs regardless Generic testosterone cypionate is already relatively inexpensive (~$30–$60/vial) Bottom Line If insurance coverage matters to you, your regular doctor or a local urologist/endocrinologist remains the most reliable path for covered treatment.

Mentioned in position 7 of 9

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TL;DR

MDLIVE is a national telehealth platform offering on-demand virtual care across medical, behavioral health, and dermatology specialties. In WellRank's latest AI-answer index it ranks fourth in online psychiatry with 56% visibility, seventh in online therapy at 24%, and holds smaller positions in ADHD telehealth, online dermatology, and Ozempic-related queries, placing it among the most consistently surfaced multi-specialty telehealth brands in AI-generated responses.

Company Overview

MDLIVE operates a subscription-eligible, on-demand telehealth service headquartered in Sunrise, Florida. The company connects patients with licensed physicians, therapists, and psychiatrists through its website and app, and it distributes access largely through health-plan and employer partnerships rather than purely direct-to-consumer sales. Cigna acquired MDLIVE in 2021, integrating it into the Evernorth health-services portfolio.

Product Features

  • On-demand urgent care visits for common illnesses and minor injuries
  • Online psychiatry including medication management and prescription services
  • Virtual therapy sessions with licensed counselors and psychologists
  • Teledermatology consultations for skin, hair, and nail concerns
  • Behavioral health programs covering anxiety, depression, and stress
  • Mobile app and web access with asynchronous messaging options

Target Market

MDLIVE primarily serves adults across the United States who need convenient access to medical or behavioral health care, including those covered through Cigna health plans and employer-sponsored benefits. It also accepts other major insurance carriers and offers self-pay access, making it reachable for patients without behavioral health coverage. Conditions addressed span primary care, common mental health diagnoses, and select dermatological conditions.

Buyer Personas

  • An employed adult with Cigna or an employer-sponsored plan who wants to see a doctor or therapist without taking time off work for an in-person visit.
  • A person newly experiencing anxiety or depression who is searching for an online psychiatrist and finds MDLIVE surfaced in AI-generated recommendations alongside sources like Healthline's online psychiatrist guide or HelpGuide.
  • A patient managing a chronic or recurring skin condition who prefers a photo-based or video dermatology consult over a specialist waitlist.
  • A caregiver coordinating telehealth for a family member who values a single platform covering both medical and mental health needs.

Funding & Performance

MDLIVE is not an independently traded or venture-funded startup. It operates as a wholly owned subsidiary of Evernorth, the health-services division of Cigna Group, which is publicly traded. Financial metrics specific to the MDLIVE business unit are not publicly disclosed separately from Cigna's consolidated reporting.

Recent Developments

Since becoming part of Evernorth, MDLIVE has expanded its behavioral health network and deepened integration with Cigna plan members, reflecting a broader industry push toward payer-owned virtual care. The platform has broadened psychiatry capacity, which aligns with its strong AI-answer visibility in that category. No additional specific product launches have been widely reported at a level of confirmed detail.

Competitive Landscape

MDLIVE competes most directly with broad-network telehealth platforms like Teladoc and Amwell in the general virtual care space, while facing focused behavioral health challengers including Talkspace, Brightside Health, Cerebral, Talkiatry, and BetterHelp in the therapy and psychiatry segments. WellRank's co-mention data shows MDLIVE is consistently grouped with these brands in AI answers, and sources such as Grow Therapy's psychiatry roundup and Verywell Mind's evaluations frequently appear in the same AI responses. Its payer-integration model and multi-specialty breadth differentiate it from pure-play mental health competitors but expose it to price and access comparisons with its large platform rivals.

MD Live vs the brands AI recommends alongside it

The real competitive set in Online psychiatry: brands the engines name in the same answers, ranked on the latest day.

BrandRankAI visibility
MD Live logo
MD LiveThis brand
#4
53.3%
Teladoc logo
Teladoc

588 shared answers

#3
60.0%
Amwell logo
Amwell

571 shared answers

#2
62.2%
Talkspace logo
Talkspace

451 shared answers

#8
37.8%
Brightside Health logo
Brightside Health

361 shared answers

#1
66.7%

Email me when overtakes MD Live

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User Sentiment

Across 921 AI-engine mentions tracked by WellRank, MDLIVE draws a strongly positive signal, with 606 mentions classified as positive and 309 as neutral, leaving only 6 in the mixed or cautious category. This suggests AI engines predominantly cite the platform in favorable contexts, such as recommended-provider lists and insurance-compatible options, rather than in cautionary or critical discussions. Public user reviews outside the AI corpus are more mixed, with common themes around appointment availability and insurance billing, though the overall reputation in AI-surfaced content remains favorable.

Pricing

Pricing varies depending on visit type and insurance coverage. Members with participating health plans typically pay a copay determined by their plan, while self-pay rates differ by service category. Exact self-pay figures are subject to change and are not published in a stable, widely citable form, so prospective users should check mdlive.com directly for current out-of-pocket costs.

Sources cited around MD Live

The sites engines cite in answers mentioning this brand. Win these, win the answer.

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